Deliver Better Customer Support


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InstantKB - Customer Service Made Easy

Build a Beautiful Customer Community


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InstantKB - Customer Service Made Easy

Get Stuff Done Together On Time


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InstantKB - Customer Service Made Easy

Our Software

Community

InstantForum

Build conversations around your products or services

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Support

InstantKB

Deliver great self service & inbound customer support.

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Productivity

wuudo

To do list & task management software

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Authentication

Active Directory

Seamless single sign on for InstantForum & InstantKB

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1.5+ Million Users & Counting


We provide web & mobile customer community & customer support software & services for companies big & small. We offer a complete one stop shop for businesses looking to build a unique customer community or offer great self service & inbound customer support.


Live Demos

What's Possible


Complete Customer Engagement Software




  • Social
    Communities

    Foster conversations & community around your products, services or interests.


  • Peer to Peer
    Customer Support

    Get answers from customers, employees and experts within your community.


  • Self Service
    Customer Support

    Publish & share support materials helping customers find the answers they need 24/7/365.


  • Inbound
    Support Tickets

    Automatically route & prioritize inbound customer support inquiries.


  • Rock Solid
    Community Protection

    Keep your community a pleasant & friendly place with built-in SPAM detection.


  • Ideas &
    Feedback

    Let customers vote up ideas or create dedicated polls to gather customer feedback.

  • Social Sharing
    & Single Sign On

    Share content on popular social networks & provide a single sign on experience via social logins.


  • Gamiciation
    Achievements & reputation levels let you reward users for positive participation within your community.


  • Mobile
    Optimized

    Mobile themes & responsive design provide a optimized touch friendly experience on any device.

  • Secure Discussions & Documents
    Role based security & granular permissions let you control precisely what users can see and do.


  • Reporting & Analytics
    Detailed built-in reports provide insight into every aspect of your customer support. Google analytics can be added in minutes.


  • Great SEO
    We employ many SEO best practices to ensure every page within our software has the best possible chance to rank highly on Google.

Trusted by over 20,000 companies in 115 countries

Our Lovely Community Members

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What Our Customers Say




  • I started with 3.0. I'm so happy to have found it, any questions I have are answered generally in minutes (literally). The developers are really open to new ideas and customer feedback (I think this is the greatest feature!)

    Aaron Caviglia
    AdminForums.com - more...
  • I reviewed several kb solutions and I found that InstantKB was the overall best value. Usage of the .NET components is outstanding for this solution. I would recommend this to anyone in these IT budget crunch times.

    Joel Salminen
    SimonDelivers Inc - more...
  • I just thought I would drop you a line to tell you how impressed I was with the level of customer support offered. We'd been having a problem which turned out to have nothing todo with your software.

    Stuart Teadley
    Anderson Design - more...

Try our software free for 30 days