Help & Support



Documentation


Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.

Documentation


Our Forums


Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.

Forums


Email & Phone


You can send your questions or issues via email to sales@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response. Dedicated telephone or Skype support incidents can be purchased separately from our support services page.

Learn More


Support Services


Struggling to find time or not comfortable installing or integrating our software? We are here to help. We offer a range of support services from remote installation to hourly support incidents which can be used for anything you like from configuration advice to custom code changes.

Learn More
Knowledgebase


Our knowledgebase contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.

Goto KB


Submit Ticket


For guaranteed assistance from InstantASP staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.

My Tickets


Support Plans


Whilst we always strive to offer the best possible support there may be times when you need dedicated priority assistance from our developers. For this reason we offer annual support plans to offer you complete piece of mind knowing we are here to offer priority assistance all year round.

Learn More


Customer Comments


"Although Microsoft has a sample forum at www.asp.net, it is decidedly NOT ready for prime time yet. After surveying the landscape, I settled on InstantForum. I think we're going with this forum software for the long run."

Mike Gunderloy from Developer Central


More