Support

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We strive to respond to all emails and support tickets within 24 hours Mon-Fri. You can also call us on +44 ( 0 ) 1565 832 827 Mon-Fri 9am-6pm GMT.

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Documentation

Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.

Documentation

Submit Support Ticket

For guaranteed assistance from InstantASP staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.

My Tickets

Our Forums

Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.

Forums

Knowledgebase

Our knowledgebase contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.

Goto KB

Email & Phone

You can send your questions or issues via email to sales@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response. Dedicated telephone or Skype support incidents can be purchased separately from our support services page.

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Dedicated Support Services

Struggling to find time or not comfortable installing or integrating our software? We are here to help. We offer a range of support services from remote installation to hourly support incidents which can be used for anything you like from configuration advice to custom code changes.

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Annual Support Plans

Whilst we always strive to offer the best possible support there may be times when you need dedicated priority assistance from our developers. For this reason we offer annual support plans to offer you complete piece of mind knowing we are here to offer priority assistance all year round.

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Customer Comments

"Our site requires a dozen or more modifications and InstantASP have excelled. In fact, they blown us all away with there quite astonishingly good customer service. I have rarely (if ever) had the pleasure of knowing I can email the developers and know that they will reply in a thorough and helpful manner."

Liam Cassidy from MJNI.com

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About InstantASP

We develop market-leading ASP.NET community & customer support apps. We help businesses of all sizes build engaging online communities and deliver exceptional customer support. Our community app, InstantForum allows you to quickly add rich social features & branded discussions to your existing web site. Our self-service support portal InstantKB is designed to help reduce inbound customer support by allowing you to quickly & easily publish articles, FAQs & documentation to help your customers. Our forthcoming Influx product currently in beta allows businesses to manage, prioritize & respond to inbound customer support enquires received via email, phone or the web.

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