We understand prompt & accurate technical support is vital to your success. Our goal is to ensure that your experience with our products remains positive. To meet this objective we provide a variety of support options.
 | Documentation |  |
 |  |
Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.
| My.InstantASP | |
| |
For guaranteed assistance from InstantASP support staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.
| Community Forums | |
| |
Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.
| Knowledgebase | |
| |
Our knowledge base contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.
| Email & Phone | |
| |
You can send your questions or issues via email to support@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response.
Dedicated telephone or Skype support incidents can be purchased separately from our support services page.
Dedicated telephone or Skype support incidents can be purchased separately from our support services page.
| Support Services | |
| |
Not comfortable installing or integrating our software?
We offer a range of support services from remote installation to hourly support incidents.
We offer a range of support services from remote installation to hourly support incidents.
| Support Plans | |
| |
Our support plans ensure you continue to receive priority support after your 30 day free support period.
Customers with a active support plan are also entitled to free major upgrades.
Customers with a active support plan are also entitled to free major upgrades.
| Customer Comments | |
| |
"I just thought I would drop you a line to tell you how impressed I was with the level of customer support offered. We'd been having a problem which turned out to have been caused by WebMatrix and which was therefore not obvious to solve via the normal ticket channel. InstantASP ended up working me through it via MSN messenger, at 9pm the night before last. I've never come across that level of customer care before and it means that if & when any of our clients need a forum, we'll be buying this for sure."
Stuart Teadley from Anderson Design
Stuart Teadley from Anderson Design