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We understand prompt & accurate technical support is vital to your success. Our goal is to ensure that your experience with our products remains positive. For assistance please use the search below. If you can't find what your looking for and require assistance from our developers please open a support ticket or contact us.



Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.



For guaranteed assistance from InstantASP staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.



Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.



Our knowledge base contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.



You can send your questions or issues via email to sales@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response. Dedicated telephone or Skype support incidents can be purchased separately from our support services page.



Not comfortable installing or integrating our software?

We offer a range of support services from remote installation to hourly support incidents. which can be used for anything you like from configuration advice to custom code changes.



Our support plans ensure you continue to receive priority support after your 30 day free support period.

Customers with a active support plan are also entitled to free major upgrades.



"I was delighted to find InstantKB.NET. The setup was quick and easy, and the source code was well written and easy to modify. In a single weekend I was able to launch the new support pages. I saved a bundle in development time and money. Thanks for a great product and even better support!"

Adam Alexander from Boundgrid Technologies Inc