Support Plans

Annual Priority Support Plans

We offer additional extended support plans for customers who require guaranteed piece-of-mind. Tickets from customers with a support plan are flagged within our ticketing system and will receive priority attention. Customers with a support plan are also entitled to dedicated telephone support for any issues. To learn more about our support plan hover over each option below...

InstantForum Annaual Support Plans

Single Web Site License (Annual Support)	$359 USD
One year of priority access to our ticketing system & telephone support for a single end user. Free major & minor upgrades. Dedicated account manager. 2 hours of Skype or GotoMeeting support from product developers.	Add to Cart

Single Server, Unlimited Web Sites License (Annual Support)	$679 USD
One year of priority access to our ticketing system & telephone support for up-to 3 end users. Free major & minor upgrades. Dedicated account manager. 2 hours of Skype or GotoMeeting support from product developers.	Add to Cart

Gold Annual Support Including Bespoke Branded Skin	$1379 USD
Includes all the benefits of our single server annual support plan however in additional we'll work with you to customize and re-brand InstantForum to fit within your existing web site or corporate branding.	Add to Cart

InstantKB Annaual Support Plans

Single Web Site License (Annual Support)	$359 USD
One year of priority access to our ticketing system & telephone support for a single end user. Free major & minor upgrades. Dedicated account manager. 2 hours of Skype or GotoMeeting support from product developers.	Add to Cart

Single Server, Unlimited Web Sites License (Annual Support)	$679 USD
One year of priority access to our ticketing system & telephone support for up-to 3 end users. Free major & minor upgrades. Dedicated account manager. 2 hours of Skype or GotoMeeting support from product developers.	Add to Cart

Gold Annual Support Including Bespoke Branded Skin	$1379 USD
Includes all the benefits of our single server annual support plan however in additional we'll work with you to customize and re-brand InstantKB to fit within your existing web site or corporate branding.	Add to Cart

Renewals

We'll contact you before your support subscription expires. All renewals are provided with a 20% discount. Should you have any questions or require an alternative payment method please don't hesitate to contact us.

Annual Support Terms

By purchasing our support plan you agree to our terms & conditions.

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About InstantASP

We develop market-leading ASP.NET community & customer support apps. We help businesses of all sizes build engaging online communities and deliver exceptional customer support. Our community app, InstantForum allows you to quickly add rich social features & branded discussions to your existing web site. Our self-service support portal InstantKB is designed to help reduce inbound customer support by allowing you to quickly & easily publish articles, FAQs & documentation to help your customers. Our forthcoming Influx product currently in beta allows businesses to manage, prioritize & respond to inbound customer support enquires received via email, phone or the web.

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