Support Services

Whilst we provide unlimited technical support and always strive to offer first class support we also realize you may require personal, direct assistance from our developers. For this reason we offer a number of paid support options to save you time and guarantee prompt one-to-one support.

Dedicated service for time critical projects

  • Direct access to our lead developers
  • Hassle-free installation & transfer services
  • Personal telephone or remote desktop support
  • Bespoke Customizations
InstantForum Icon

InstantForum Support Services



Remote Installation Service

$249 USD

Have InstantForum professionally installed and configured by our developers. Price is for a single installation. We will require the ability to remotely connect to your web server and database server. Add to Cart

Remote Transfer Service

$389 USD

Our developers can help migrate your existing forum to a new hosting provider. Price is for a single transfer. We will require the ability to remotely connect to your web servers and database servers. Add to Cart

Phone / GotoMeeting / Remote Desktop Incident (per hour)

$159 USD

Looking for personal assistance from our developers? Incidents ensure priority support and can be used for anything from questions to integration advice. We can provide assistance via telephone or remote desktop to resolve issues. Add to Cart
InstantKB Icon

InstantKB Support Services



Remote Installation Service

$249 USD

Have InstantKB professionally installed and configured by our developers. Price is for a single installation. We will require the ability to remotely connect to your web server and database server. Add to Cart

Remote Transfer Service

$389 USD

Our developers can help migrate your existing installation to a new hosting provider. Price is for a single transfer. We will require the ability to remotely connect to your web servers and database servers. Add to Cart

Phone / GotoMeeting / Remote Desktop Incident (per hour)

$159 USD

Looking for personal assistance from our developers? Incidents ensure priority support and can be used for anything from questions to integration advice. We can provide assistance via telephone or remote desktop to resolve issues. Add to Cart
Bespoke Development

We are always willing to consider custom development work. We can work with you to customize or integrate our products. This includes shared authentication / single sign-on & visual customization work. To discuss your requirements please don't hesitate to contact us.

Support Plans



We also offer a range of additional support plans to ensure priorty support 365 days a year.

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