InstantKB.NET - ASP.NET & SQL Server Knowledgebase

Introducing InstantKB.NET 2.0. the most flexible, feature-packed ASP.NET & SQL Server knowledgebase solution available. Capture, organize, control & share all the knowledge important to you, your organization & customers via a light-weight, standard compliant, AJAX enabled web interface.

Provide online, easily maintainable self-service support matierals & product documentation. Connect knowledge across your organization through a central, searchable repository of all your organizations knowledge & documentation.

Capture all your unique knowledge through custom tabs & content types. Customize the forms used to collect knowledge within InstantKB.NET. Easily apply workflows to control approval of content or track issues & workitems.

Instantly search across all your data including user submitted comments, tags & content attachments (Word, Excel, PDF & more). Categprize & tag your content to ensure easy discoverability. Encourage community around your content by rewarding users for helpful or insightful comments through customizable member levels & recognition points.

Security trimmed results ensure precise control over the content available to your risers & staff. Detailed permission sets allow you to further control the features & options available to users As an administrator you can create & manage staff departments & permission sets to control the content, options & workflows available to staff.

Our latest update introduces a number of innovative, unique features allowing you to further extend & customize the knowledge you want to capture. Accommodate for any unique type of content through custom tabs & our built-in forms designer. Quickly add new custom fields to existing forms to capture important meta data. Custom workflows can be applied to all your custom content providing approval & issue tracking control over your knowledge.

Key Features


The knowledge thats important to you & your customers always accessible

Provide instant access to all your companies knowledge, documentation & support materials around the clock through a centralized. standard compliant, AJAX enabled web based interface. Create custom skins to incorporate your existing corporate identity or use standard ASP.NET 2.0 masterpages to quickly wrap your existing design around InstantKB.NET.
Maintain your knowledge through our permission based staff control panel

A new addition to InstantKB.NET 2.0 the dedicated staff control panel allows your knowledge experts to focus on creating & managing your content. As you extend InstantKB.NET with custom tabs the options within the staff CP will expand allowing your staff to manage new content. Flexible permissions allow you to ;precisely control the content & options available to staff.
Comprehensive administrative features ensure complete control

As an administrator InstantKB.NET provides unparalleled administration control. Create member groups to control access to tabs, categories & content within your knowledgebase. Define the fields & functionality visible to users through permission sets. Create staff departments and permission sets to control over the content, workflows & options available to staff.
Instantly search across all your knowledge & company documentation

Search all your data including attachments, tags & user submitted comments. Ranked search results ensure the most relevant content is immediately accessible. Our AJAX based interface allows users to quickly refine & filter results. Search all your office text & .html attachments. Extend InstantKB.NET to search additional attachments such as PDF or CHM files.

Capture any type of knowledge using custom tabs & content types

InstantKB.NET 2.0 introduces an innovative, unique custom tab feature allowing you to extend and add your own custom content types within InstantKB.NET. As an administrator you can create custom fields to all staff members to capture your unique data & design forms & workflows used by your staff members when adding or editing content within your tab.
Design & customize forms to capture all your unique knowledge

The powerful AJAX based forms designer available within InstantKB.NET 2.0 allows administrators to quickly & easily customize the content creation forms available to your staff members within InstantKB.NET staff control panel. Create unique forms to collect unique data within any custom tabs or at any specific workflow step.

Tailor the fields editable by your staff members & visible to your users.

Support for over 13 custom field types ensures you can easily capture unique knowledge & article meta data. Control the fields editable by your staff members. Fields can be completely customized at each workflow step to capture additional data or approval feedback. Control exactly which fields are visible alongside your knowledge through user permission sets.

Ensure complete control of your content publishing & approval lifecycle.

Create workflows and control which workflows are available through staff departments. Workflows consist of a series of steps designed to mimic your existing approval or business processes. Automatically notify staff members when content is placed into specific workflow steps. Setup change actions to automate your data as it's move through the workflow &
Security Trimmed Results for all tabs, categories & ceontnt

Security trimmed results throughout InstantKB.NET ensure users & staff members only have access to the tabs, categories & content you allow. Associate multiple member groups with any tab or category. The content within that tab or category will only be visible & accessible if the current user also belongs to one or more of the groups associated with your tab or category.
Control the features & fields visible to your users

Member permission sets provide an additional layer of control to further customize the features & behaviour of your knowledgebase for entire member groups or individual members. For example you may want to disable comments for a specific group or user or customize the fields displayed alongside your data for each member group.
Control the content, fields, workflow & editing features visible to your staff

Similar to member groups, staff departments allow you to group your authors, knowledge experts & staff members. Independent staff permissions can be associated with departments or individual staff members to control the editing options available within the staff control panel. Associate departments with workflow to ensure only relevant workflow is visible to staff.
Improve discoverability of your content through tags & categories

Organize & improve the discoverability of your content through categories & content tags. Create & maintain categories using our quick & simple AJAX enabled, treeview control. Simply add folders to your tree as you would in windows explorer to help organize your content. Our auto-completing tags will ensure consistent taggings across all your knowledge.
Dynamic RSS feeds across all content

Subscribe to RSS feeds matching particular search filters, keywords or tags and immediately be notified when new content is published matching your search criteria. Staff members can subscribe to feeds for workflow steps, types or statuses. Create feeds to show articles assigned to you and be notified within Outlook when new content requires you attention.
Standards & Accessability Compliance

InstantKB.NET Admin Control Panel

InstantKB.NET 2.0 renders W3C valid XHTML 1.1 & CSS 2.1 mark up.InstantKB.NET also conforms to the W3C Web Accessibility Guidelines 1.0 & Section 508 guidelines. Our fluid CSS based design (no nested tables) allows designers to quickly customize the look & feel of your knowledgebase. This also ensures support for various devices such as screen readers.
For further information please review our complete feature list.

Order Online


New Customers

InstantKB.NET is available to order online. The product will be available immediately after the check out process. Don't hesitate to contact us if you have any questions before purchase or would like to request an evaluation.

Existing Customers

Our 2.0 update is available free pf charge to our existing customers who purchased a 1.3 license on or after 1st September 2006. You can download the latest InstantKB.NET updates from your My Licenses page. If you purchased your 1.3 license before 1st September 2006 you'll need to purchase the 2.0 upgrade.

Featured Users


Home | Products | Purchase | Support | Company | Contact Us
Privacy Statement | © 1999-2008 InstantASP Limited. All Rights Reserved.