Social features help build your knowledge
InstantKB allows you to add comments for any article within your knowledgebase. Customers will often discover issues or caveats whilst working through your documentation and often this knowledge is lost. InstantKB allows you to capture this customer knowledge through comments. Other users can up (or down) vote user submitted comments. If a user comment receives a configurable number of up-votes the comment will be highlighted so it stands out below your article.
Central, lighting quick search across all your knowledge
Search all your knowledgebase articles including attachments, tags & user submitted comments. InstantKB offers relevancy ranked search results ensuring the most relevant results always appear at the very top of your search. InstantKB can index and search all your Microsoft Office documents as well as many other common file types’ out-the-box. You can also extend the InstantKB search capability through the use of 3rd party ifilters to search other file types such as PDF documents or CHM help files.
Improve discoverability of your content
Organize & improve the discoverability of your content through categories & content tags. We’ve made it super simple to create & manage your categories through our AJAX enabled tree-view control. Staff members can add or organize categories directly within the tree view control by right clicking any category to access the content menu containing options to sort the category or quickly add child categories. Our auto-completing tag feature will suggest existing tags as you type new tags ensuring consistent tags across all your content.
Capture unique knowledge using tabs & content types
InstantKB offers an innovative, unique custom tab feature allowing you to extend and add your own custom content types within InstantKB. As an administrator you can create any number of custom tabs to capture unique data. For example you may wish to create a unique tab to capture and manage feedback such as bug reports or feature suggestions from your customers.
Customize all your content forms
Our powerful AJAX based forms designer allows you too customize the data entry forms used to create or edit articles within InstantKB. You can hide any of the default fields provided with InstantKB if they are not relevant to your business or more importantly you can add your own unique custom fields to capture data specific to your business.
Capture all your unique data using custom fields
InstantKB offers support for over 13 custom field types allowing you to easily capture unique knowledge or meta-data within your articles. For example you may wish to add a custom product drop down list to your articles allowing your authors to select a relevant product when creating or editing articles. You can optionally display any custom fields you define alongside your articles within your knowledgebase front-end.
Automate your publishing & content approval lifecycle
InstantKB boosts a powerful workflow engine allowing you to create custom workflows for content approval. Workflows consist of a series of steps designed to mimic your existing approval or business processes. Workflows can be used to automatically notify staff members when content is placed into specific workflow steps and require action. Setup change actions to automate your data (status, priority, access) as it’s moved through the various workflow steps.
Role based security for all tabs, categories & content
Security trimmed results throughout InstantKB ensure users & staff members only have access to the tabs, categories & content administrators allow. Associate multiple member groups with any tab or category. The content within that tab or category will only be visible & accessible if the current user also belongs to one or more of the member groups associated with your tab or category. This allows you to tailor the visible tabs, categories and articles to unique groups of users within InstantKB.
Granular control over the features available to your users and staff
As an administrator within InstantKB you can customize or create permission sets to control the options available to both regular users (the users who will consume your content) and staff members (the users who will create your content). For example you can use permission sets to show or hide comments for regular users or limit your staff members to specific fields when creating content. There are hundreds of options available allowing you to precisely control exactly how your knowledgebase is presented.