ASP.NET / C# Help Desk Software

Great Customer Support Made Easy

InstantKB is a simple, yet powerful help desk designed to help businesses streamline & deliver great customer support.

Try Free For 30 Days
InstantKB - Better Customer Service

Modern Multi Channel Inbound Support

Deliver awesome customer service across every support channel quickly & easily. InstantKB pulls together all your inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single, consistent view of all your support helping agents help customers fast. Learn More

Help Customers Help Themselves

Support 24/7

Help customers find answers around the clock with your own unique self service knowledgebase.
Live Suggest

Suggest answers from your knowledgebase as customers compose new support tickets helping reduce inbound.
Real-time Search

Customers can find answers at the speed of type across all your knowledgebase articles, file attachments and other user comments.

Fully Customizable Self Service Knowledgebase

The InstantKB self service knowledgebase can be fully branded to perfectly suite your existing web site or brand. InstantKB features a flexible skinning system with support for multiple skins each supporting unique layout and visual appearance.

InstantKB - Better Customer Service

Empower Agents To Provide Great Support


Automatically alert the right support agents of new questions from any inbound support channel.

Rules help you automatically route, organize & prioritize customer support questions.

Escalation rules help you automatically escalate overdue customer support questions.

Workflows help you automate & enforce processes for content approval or ticket resolution.
Service Level Agreements

Service level agreements help you prioritize questions & set customers expectations.
Detailed Reports

Reports show you how customers are using your support portal and how your support team are performing.

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