InstantKB 2014


Deliver better customer support


InstantKB for .NET is a fully integrated knowledgebase & ticketing system designed to help you provide customer or employee support.

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InstantKB - Better Customer Service

Simple Customer Support Software

Support 24/7


Provide answers & help customers around the cock via your own simple self service customer support portal.

Inbound Ticketing


A single central place to automate, manage & respond to all your inbound customer support questions.

Real-time Ranked Search


Search at the speed of type across all your knowledgebase articles, file attachments and customer support tickets.

InstantKB 2014


Self Service Portal


The InstantKB self service support portal can be fully branded to perfectly suite your existing web site or brand.

Try Free For 30 Days
InstantKB - Better Customer Service

Streamline Inbound Support

Live Suggest


Suggest answers from your knowledgebase as customers compose new support questions helping reduce inbound.

Workflows


Workflows help you automate & enforce processes for content approval or ticket resolution.

Detailed Analytics


Reports show you how customers are using your support portal and how your support team are performing.

Rules


Rules help you automatically route, organize & prioritize customer support questions.

SLAs


Service level agreements help you prioritize questions & set customers expectations.

Escalation Rules


Escalation rules help you automatically escalate overdue customer support questions.

Mobile Customer Support



InstantKB offers a completely responsive UI ensuring customers can access your support center on any device.


Tools to help build stunning support content

Templates


Use customizable templates & CSS styles to quickly create consistent, beautiful support articles & documentation.

CSS Based


A single customizable style sheet can be used to globally control the look & feel for all your articles.

HTML 5


Easily upload & embed images or videos within support articles. Copy & paste screen grabs directly into the editor.

Tools to help you help your customers

Topic Suggestions


InstantKB can suggest topics to cover based on the topics & issues your customers are searching for..

Search Reports


Complete search reporting helps you understand how you can improve your content and identify common problems.

Canned Replies


Create pre-defined canned replies to save keyboards & help address common customer questions or requests.

Tools to capture & display what's relevant

Custom Forms


Create new forms or customize every form within InstantKB to show only the fields important to you and your business.

Custom Fields


Add custom fields to forms to capture & display the information important to your support content or customer support tickets.

Custom Tabs


Create custom tabs to extend InstantKB, adding your own unique content tabs or tabs to capture unique feedback from customers.