InstantKB.NET 2011 - asp.net help desk & knowledgebase software, helpdesk sofrware, knowledge base, asp.net, knowledgebase application, knowledge base software, faq, knowledge base software, customer support software, knowledge management, document management, FAQ management software, help authoring, online documentation, online support, help desk software, online customer support solution, information and knowledgebase management, frequently asked questions, sharepoint alternative, it helpdesk tools

Easily publish & maintain articles, FAQs & product documentation. Stream line in-bpimd ticket based support through SLAs, live suggest, workflows & escalation rules.

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A complete ASP.NET Help Desk & Knowledge Management Solution

InstantKB.NET 2011 is designed to help companies of any size offer exceptional online customer support. InstantKB.NET allows you to quickly provide a web-based knowledgebase containing articles & FAQs to help your customers. In addition the fully fledged integrated ticketing system allows you & your staff to effectivly manage in-bound customer support enquires.

If a question or problem is not addressed in your knowledgebase your customers can open new support tickets. As new tickets are composed our "live suggest" feature will display relevant articles from your knowledgebase helping avoid duplicate questions.

Publish & maintain articles, FAQs & product documentation
Share downloads, step-by-step guides & company procedures
Manage, route & prioritize all in-bound support enquires
Offer live suggestoins from your knowledgebase as customers compose tickets
Track isuses (bugs, features etc) via custom formsm content types & tabs
Create custom workflows to control ticket & content life cycles
Control access to content & authoring otions via role based security & permission sets

To help you manage in-bound support tickets InstantKB.NET offers a number advanced features. Service level agreements allow you to manage customer expectations. Automated routing & escalation rules allow you to optimize your support process.

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Create skins to match the look & feel of your company web site. ASP.NET master pages allow you to quickly wrap designs around InstantKB.NET.

Create custom forms to capture & track unique ata from your customers. Customize existing tabs or create new custom content or issue tracking tabs.

Our poweful plug-in architecture allows developers to extend InstantKB.NET without modifying the core code ensuing you can easily upgrade. .

Our off-the-selve self-hosted licenses start from $199 per URL. We can also expertly host & manage your help desk from $19 USD per month.

Highlights
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The knowledge thats important to you & your customers always accessible

Provide instant access to all your companies knowledge, documentation & support materials around the clock through a centralized. standard compliant, AJAX enabled web based interface. Create custom skins to incorporate your existing corporate identity or use standard ASP.NET 2.0 masterpages to quickly wrap your existing design around InstantKB.NET.

Capture any type of knowledge using custom tabs & content types

Manage custom tabs & content types within InstantKB.NET

InstantKB.NET 2.0 introduces an innovative, unique custom tab feature allowing you to extend and add your own custom content types within InstantKB.NET. As an administrator you can create custom fields to all staff members to capture your unique data & design forms & workflows used by your staff members when adding or editing content within your tab.

Instantly search across all your knowledge & company documentation

Search all your data including attachments, tags & user submitted comments. Ranked search results ensure the most relevant content is immediately accessible. Our AJAX based interface allows users to quickly refine & filter results. Search all your office text & .html attachments. Extend InstantKB.NET to search attachments such as PDF or CHM files.

Maintain your knowledge through our permission based staff control panel

The dedicated staff control panel allows your knowledge experts to focus on creating & managing your content. As you extend InstantKB.NET with custom tabs the options within the staff CP will expand allowing your staff to manage new content. Flexible permissions allow you to precisely control the content & options available to staff.

Ensure complete control of your content publishing & approval lifecycle.

Editing a workflow step within InstantKB.NET

Create workflows and control which workflows are available through staff departments. Workflows consist of a series of steps designed to mimic your existing approval or business processes. Automatically notify staff members when content is placed into specific workflow steps. Setup change actions to automate your data as it's move through the workflow &

Comprehensive administrative features ensure complete control

As an administrator InstantKB.NET provides unparalleled administration control. Create member groups to control access to tabs, categories & content within your knowledgebase. Define the fields & functionality visible to users through permission sets. Create staff departments and permission sets to control over the content, workflows & options available to staff.

Design & customize forms to capture all your unique knowledge

The powerful AJAX based forms designer available within InstantKB.NET 2.0 allows administrators to quickly & easily customize the content creation forms available to your staff members within InstantKB.NET staff control panel. Create unique forms to collect unique data within any custom tabs or at any specific workflow step.

Tailor the fields editable by your staff members & visible to your users.

Manage custom fields within InstantKB.NET

Support for over 13 custom field types ensures you can easily capture unique knowledge & article meta data. Control the fields editable by your staff members. Fields can be completely customized at each workflow step to capture additional data or approval feedback. Control exactly which fields are visible alongside your knowledge through user permission sets.

Security Trimmed Results for all tabs, categories & ceontnt

Control which member groups can access content within tabs & categories.

Security trimmed results throughout InstantKB.NET ensure users & staff members only have access to the tabs, categories & content you allow. Associate multiple member groups with any tab or category. The content within that tab or category will only be visible & accessible if the current user also belongs to one or more of the groups associated with your tab or category.

Control the features & fields visible to your users

Control exactly what your users can access

Member permission sets provide an additional layer of control to further customize the features & behaviour of your knowledgebase for entire member groups or individual members. For example you may want to disable comments for a specific group or user or customize the fields displayed alongside your data for each member group.

Control the content, fields, workflow & editing features visible to your staff

Control the options available to your staff members

Similar to member groups, staff departments allow you to group your knowledge experts & staff members. Independent staff permissions can be associated with departments or individual staff members to control the editing options available within the staff control panel. Assign departments with workflows to ensure only relevant workflow is visible to staff.

Improve discoverability of your content through tags & categories

Along with standard categories you can now tag your content

Organize & improve the discoverability of your content through categories & content tags. Create & maintain categories using our quick & simple AJAX enabled, treeview control. Simply add folders to your tree as you would in windows explorer to help organize your content. Our auto-completing tags will ensure consistent taggings across all your knowledge.

Dynamic RSS feeds across all content

Disvoer new content as it's published through dynamic RSS feeds throughout InstantKB.NET

Subscribe to RSS feeds matching particular search filters, keywords or tags and immediately be notified when new content is published matching your search criteria. Staff members can subscribe to feeds for workflow steps, types or statuses. Create feeds to show articles assigned to you and be notified within Outlook when new content requires you attention.

InstantKB.NET is optimized to ensure your content if public can easily be indexed by search engines. This ensures your customers can find the information they need within your knowledgebase. URLs are human-friendly, descriptive and keyword-rich increasing the rank within search engines.

InstantKB.NET produces light-weight, strict XHTML 1.1 & CSS 2.0 W3C validated mark-up. InstantKB.NET has been tested on all major browsers to offer complete cross-browser support.

InstantKB.NET 2011 will work great with either Visual Studio 2010 or Visual Studio.NET 2008. Express editions & LightSwitch are also supported. Developers can modify or customize InstantKB.NET from within there favourite development environment

You can integrate InstantKB.NET into your existing active directory authentication system to provide a seamless authentication experience inside or outside your corporate firewall. To learn more about our active directory module please click here

To learn what's new with the latest major InstantKB.NET update please click here.

Incredible Flexibility

Create your own custom tabs to capture any unique knowledge
Customize or create your own forms to collect data within tabs
Apply custom workflows to articles or data within any custom tab
Easily adaptable to track issues, defects or product features

Security & Control

Control the tabs, categories & content visible & accessible through member groups
Use staff departments to control the workflows & editing options available to staff
Create custom workflows to control content approval or track issues & defects
Control features & editing options for both users & staff through permission sets
Flexible member group security modal. Supports multiple staff & administrator groups

Powerful Search

Standard TSQL & SQL Server full-text (contains, freetext) support out the box
Search attachments (Office, Text, HTML etc) with SQL Server 2005 & full-text enabled
Search additional attachments content types such as PDF or CHM using extensible iFilters
Ranked, security trimmed, AJAX enabled search results ensure quick, relevant results
Optionally allow member groups to also search user submitted comments & tags
Dynamic RSS feeds for all search results. Get notified when new content is available.

Knowledgebase Articles

Easily create, control, maintain & share knowledgebase articles
Organize articles within a familiar windows explorer style AJAX enabled treeview
Add any number of file attachments, content tags & related links to articles
Allow eponymous & registered members to comment & rate articles
Easily send articles by email, bookmark articles or share using social bookmarks

Troubleshooter Guides

Create an interactive series of articles to guide users through specific problems
Effortlessly build your troubleshooter step structure through our AJAX enabled treeview
All the features available within articles are also available for troubleshooter guides

Downloads

Organize & control access to your digital media or product downloads
Password protect or restrict access to downloads through permission sets & member groups
Store files directly within SQL for enhanced security checks - no direct URL to downloads
All the features available within articles are also available for downloads

Glossary

Create & maintain a glossary of terms for common terminology used within your company
Staff members can easily add, edit or delete entries from the glossary through the Staff CP
AJAX enabled allowing users to navigate your entire glossary without a single postback

Tags

Tag any content within your knowledgebase helping improve discoverability
Provide web 2.0 tag clouds allowing users to quickly explore your content
Easily remember & reuse common tags with auto-completing tag text boxes
Dynamic RSS feeds are available for all tags. User can get notified when new content is available matching a specific tag

Attachments

Upload & associate file attachments to any content within InstantKB.NET
Search Office, HTML & Text based attachments with SQL Server 2005 & full text enabled
Define the allowed attachments within any tab & set storage limits using permissions
Access can be controlled for each tab & member group using permission sets
AJAX enabled file upload mechanism for staff members

Member Permissions & Groups

Permission sets allows you to control features for each member group within each tab
Associate permission sets with entire member groups or individual members
Associate multiple member groups with members to control the visible content
Associate member groups with tabs, categories & content to control group access

Staff Permissions & Departments

Control the editing options available within the staff CP through staff permission sets
Associate staff permissions with entire staff departments or individual staff members
Allow separate teams or departments to work separately on there own content
Associate workflows with staff departments to control access to available workflows
Multiple staff member groups allow you to separate your staff into multiple member groups allowing you to further control the categories staff can modify and create content within

Member comments & Recognition System

Allow users to add comments to content, all completely configurable with permission sets
Comments marked as helpful a specific number of times will be automatically highlighted
Content that receives a specific number of comments will automatically be marked as hot
As members contribute & rate other members comments recognition points are awarded
Define the number of points awarded to members for specific actions within InstantKB.NET
Member levels will increase based directly on the number of recognition points

Dynamic RSS Feeds

Live RSS feeds are available for all tabs, search results, comments & Tags
Subscribe to search results or specific tags through RSS. Get notified within your RSS client when new content is published matching your search critiria or tag
Staff members can subscribe to feeds to show content assigned to them (as it moves through workflow) or show content within a specific workflow step or status

Staff Control Panel

The dedicated Staff CP provides your knowledge experts complete control over content
Manage content, categories, glossary terms, members & user submitted comments
Administrators can use member groups, staff departments & permission sets to control the content, categories, workflows & editing options available to staff within the Staff CP

Administrator Control Panel

Manage every aspect of your knowledgebase through our comprehensivfe Admin CP
Manage tabs, field templates, custom fields, member & staff permissions, workflows, views, members, member groups, staff departments, application settings & much more
View reports for content within any tab by status workflow or staff member

Custom Tabs

Create your own custom knowledgebase, troubleshooter or download tab
Control which tabs are visible & accessible to specific member groups
Define custom content types (bugs, features, issues, work-items etc) within tabs.
Apply custom workflows to data within tabs to control the flow of articles or issues
Customize existing forms or design your own form with unique fields to capture & share unique data within any tab

Field Templates

Field templates allow you to customize & or create forms for use within InstantKB.NET
Customize the default field templates to show only the fields important to you
Add custom fields to default field templates to capture unique data
Build your own field templates with custom fields for capturing defect, issues & workitems
Easily rearrange & group fields, hide fields, set default values, enforce fields etc
Create multiple forms for use at specific workflow steps - capture approval feedback etc

Custom Fields

Start capturing any unique data within minutes using custom fields
14 different field types ensures you can capture & display any custom data
Custom fields can be added to any tab you create within InstantKB.NET
Easily create multiple select fields (radiobuttonlists, checkboxlists, selectboxes etc)
Create required fields to ensure specific meta data is always provided
Define optional regular expression validation for textbox fields

Custom Workflows

Build powerful custom workflows to control content approval or track issues & workitems
Create custom workflows for working with content within any tab
Create multiple workflows & control access to specific workflows through staff departments
Define edit permissions, automatic change actions & notifications for each workflow step
Apply automatic change actions to any field when content is moved to a workflow step
Customize the available fields when working with data at any specific workflow step
Control the next available workflow steps & optionally enforce or disable workflow

Custom Data Views

Customize the default fields within the various datagrids used within InstantKB.NET
Customize the fields & metadata displayed alongside content through permission sets
Display custom fields within any datagrid or alongside content within InstantKB.NET
Customize the default sort column, order and records displayed per page for any datagrid

Search Engine Friendly, Guessable URLs

Support for basic & search engine friendly virtual URL rewriting.
Include content titles within URL's to help improve search engine ranking
Intuitive, guessable URL structure

AJAX Enabled User Interface

AJAX based interface reducing client postbacks
Lighting quick AJAX based treeview control supporting thousands of categories
AJAX enabled datagrids allow you to page & sort data without the need for postbacks
Developed inline & takes advantage of the Microsoft ASP.NET AJAX Extensions 1.0

Standards & Accessability Compliant

Strict XHTML 1.1 W3C validated semantic markup
CSS 2.1 W3C validated style sheets
Web 2.0 fluid CSS based layout - no nested tables, screen reader friendly
Confirms to W3C web accessability guidelines 1.0 & section 508 guidelines

Cross Browser Compatible

Tested with Internet Explorer 6+, FireFox 2+, Opera 9+
There are known layout issues with IE8 beta & Safari 3.1 which are working to address

Multi-Lingual

Localize every aspect of InstantKB.NET (UI, Email Templates, Dictionary)
Drag & Drop Language Packs (automatically detected, no configuration required)
Easily change any text displayed within InstantKB.NET through a single XML file

Skinning & Template Driven

Portable skinning model
Each skin can have a completely unique layout and visual appearance
Drag and Drop Skins (automatically detected, no configuration required)
Allow users to choose between skins or set a default blobal skin
Each skin provides a standard ASP.NET 2.0 masterpage allowing quick design integration

High Performance

Designed from the ground-up for massive performance & scalability
Customizable data caching (greatly reducing database trips)
Parameterized stored procedures, Well designed tables, optimized indexes & fk constraints
Strongly typed data objects & data collections (No heavy, slow System.Data.DataSet)
High perofmance paging algorithm supporting hundreds of thousands of pages
Email queuing system, emails are queued and polled in the background at set intervals
100% compiled, managed .NET assemblies (No COM or other dependences)
AJAX enabled UI ensuring data is loaded on demand helping reducing client postbacks

Highly Scalable

Unique SQL Server based state management (no session or application objects)
Well defined architecture (separate presentation, application & data layers)
Takes advantage of data caching & AJAX to minimize database requests

Well Designed

Object Orientated VB.NET code, strongly typed objects & collections
Takes advantage of many familar ASP.NET techniques (forms authentication, masterpages)
Implements many design patterns (singleton objects, data factory, facade objects)
Takes advantage of our InstantASP.Common base libraries
Enhanced error handling, receive emails for errors or log exceptions to a file or event log

Developer Friendly

Integrates with Microsoft® Visual Studio.NET 2005 or 2008 (solution file provided)
Supports SQL Server 2000, 2005 & 2008 (and express editions)
Intuitive API with intellisense support within Microsoft® Visual Studio.NET
Fully commented, clean, eloquent code using many familar design patterns
Unique naming convention used for database stored procedures & tables reducing conflicts
Full product source code provided with Developer Licenses

To access the admin & staff control panels please login using the account details below. Once logged in a small "Admin CP" or "Staff CP" link will be available in the top right corner.

Email: admin@admin.com
Password: admin

Open Live Demo

You can purchase & download InstantKB.NET securely via our web site.

Self Hosted Licenses

Our self-hosted / on-premise licenses from $199 USD ideal if you would like to host InstantKB.NET on your own servers. To order our self hosted licenses please use the link below…

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Hosted / SAS Licenses

We also offer a fully managed / software as a service model with pricing starting from $19.99 per month. We'll maintain and ensure your InstantKB.NET installing is always optimized & unto date with the latest bug & security updates.

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Easily publish & maintain articles, FAQs & product documentation. Stream line in-bpimd ticket based support through SLAs, live suggest, workflows & escalation rules.

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