Support

Help & Support

Documentation

Comprehensive product documentation is available to download or view online within our documentation area. This should be the first port of call when looking for installation instructions.

Documentation

Our Forums

Whilst we cannot guarantee technical support via the forum we will always try to assist. For guaranteed assistance from our support staff please contact us via email or use the My.InstantASP ticket system.

Forums

Email & Phone

You can send your questions or issues via email to sales@instantasp.co.uk. Questions submitted via our ticketing system are prioritized. Please allow 1-2 business days for a response. Dedicated telephone or Skype support incidents can be purchased separately from our support services page.

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Support Services

Struggling to find time or not comfortable installing or integrating our software? We are here to help. We offer a range of support services from remote installation to hourly support incidents which can be used for anything you like from configuration advice to custom code changes.

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Knowledgebase

Our knowledgebase contains articles and technical notes relating to our products including hints, tips, frequently asked questions, error documents and work-arounds for issues and limitations.

Goto KB

Submit Ticket

For guaranteed assistance from InstantASP staff please use our online ticketing system within your My.InstantASP account. We work to respond to all tickets within one business day.

My Tickets

Support Plans

Whilst we always strive to offer the best possible support there may be times when you need dedicated priority assistance from our developers. For this reason we offer annual support plans to offer you complete piece of mind knowing we are here to offer priority assistance all year round.

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Customer Comments

"The level of support is outstanding, the product itself is expanding every week with new features that directly result from user feedback - I personally have seen two new features added as a direct result of my feedback."

Liam Wickham from Platypus Ecommerce

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