Support Plans

We offer extended support plans for customers who require guaranteed piece-of-mind. Tickets from customers with a support plan are flagged within our ticketing system and will receive priority attention. Customers with a support plan are also entitled to dedicated telephone support for any issues.
InstantForum Icon

InstantForum Annual Support Plans

Single Web Site License (Annual Support)

$359 USD

One year of priority access to our ticketing system & telephone support for a single end user. Free major & minor upgrades. Dedicated account manager. 2 hours of Zoom or GotoMeeting support from product developers. Add to Cart
Single Server, Unlimited Web Sites License (Annual Support)

$679 USD

One year of priority access to our ticketing system & telephone support for up-to 3 end users. Free major & minor upgrades. Dedicated account manager. 2 hours of Zoom or GotoMeeting support from product developers. Add to Cart
Gold Annual Support Including Bespoke Branded Skin
$1379 USD
Includes all the benefits of our single server annual support plan however in additional we'll work with you to customize and re-brand InstantForum to fit within your existing web site or corporate branding. Add to Cart
InstantKB Icon

InstantKB Annual Support Plans

Single Web Site License (Annual Support)

$359 USD

One year of priority access to our ticketing system & telephone support for a single end user. Free major & minor upgrades. Dedicated account manager. 2 hours of Zoom or GotoMeeting support from product developers. Add to Cart
Single Server, Unlimited Web Sites License (Annual Support)

$679 USD

One year of priority access to our ticketing system & telephone support for up-to 3 end users. Free major & minor upgrades. Dedicated account manager. 2 hours of Zoom or GotoMeeting support from product developers. Add to Cart
Gold Annual Support Including Bespoke Branded Skin

$1379 USD

Includes all the benefits of our single server annual support plan however in additional we'll work with you to customize and re-brand InstantKB to fit within your existing web site or corporate branding. Add to Cart
Support Plan Renewals
We'll contact you before your support subscription expires. All renewals are provided with a 20% discount. Should you require an alternative payment method please don't hesitate to contact us.
Annual Support Plan Terms
By purchasing our support plan you agree to our terms & conditions. This document contains important information about your entitlements and how we will work with you should you need assistance.

Support Services

We also offer a range of support services to help you deploy, upgrade or migrate our software.