You can use custom tabs to customize the support options available to end users within your self service support portal & customize the areas available to support agents within the Agent CP. For example you could add a new ticketing tab with a custom name & form to your support portal to capture feature suggestions or bug reports from your customers on your web site or create an internal knowledgebase tab which could be restricted to your support agents or employees.
Every form within InstantKB can be completely customized to suite how you work. You can add fields, hide fields, delete fields, make fields required, re-arrange fields or even set default values for fields. This can be helpful if you wish to customize the form used by customers when submitting new tickets via your support portal or to customize the forms used by support agents when creating or editing content within the Agent CP.
InstantKB supports over 14 different custom field types. These fields can be added to any ticket or article form used within InstantKB. Depending on the type of field you create additional options are available such as validation with support for regular expressions or the ability to edit & rearrange values within check box, radio button & select list.
You customize all the meta data associated with any built-in or custom tab within InstantKB. This can be helpful if you want to customize the statuses, priorities, levels or types associated within any specific content or ticketing tab.